WHAT COULD BE WRONG!

Yes indeed SAP systems can be great and "unbreakable" like all things made in Germany , but boy when things go wrong you really need to figure out what is the problem FAST!

One thing you need to remember is SAP like most applications runs on 3 tier architecture , right at the top is the SAP application server or instance, then the database layer and finally the Operating system. And users access the application layer via the network using a GUI (graphical user interface).

So when a user or the help desk informs you either "SAP is down" or "SAP is too slow" or "I cant access SAP" then it could be any of those layers above having a problem but for this blog i will only focus on the SAP application layer issues....enjoy !